Shipping, Refunds And Returns Policy

Shipping, Refunds and Returns Policy

Overview

We appreciate your choice to purchase and ship with PerfectThanksNZ. This page is to inform you on our order processing and shipping queries. Kindly review the terms and conditions before making a purchase for a better understanding of what to anticipate.

Processing Orders

We understand the importance of timely delivery and strive to process all orders promptly. This “One Mum” band works diligently to ensure that your order is processed within three business days from the time it is placed. However, it is important to note that we do not ship or deliver orders on holidays or Sundays.

When there is a high volume of orders, there may be a slight delay in processing. We apologize in advance for any inconvenience this may cause and kindly ask for your understanding and patience. Rest assured, we are committed to fulfilling your order as quickly as possible.

Order Tracking

When your order has been processed and is out for delivery, you will receive an email with a tracking number. If you haven’t received an email notification with tracking information after 48 hours, there are a few steps you can take to track your order status. Firstly, check your spam or junk folder in case the email got filtered there. If you still can’t find it, log in to your account on our website and navigate to the “Order History” section. Here, you should be able to find the tracking number associated with your order. Once you have the tracking number, visit the carrier’s website and enter the number in their designated tracking tool. This will provide you with real-time updates on the whereabouts of your package. Alternatively, some carriers offer mobile apps that allow you to conveniently track your order from your smartphone. If for any reason you encounter difficulties while tracking your order or have further questions, don’t hesitate to reach out to us here. We will be more than happy to assist you and provide any additional information regarding your shipment. In some cases, it may take 24-hours for the tracking number to be allocated to the parcel via the courier company.

Parcel Estimates

While all parcels have tracked shipping, the delivery times may vary and to be aware that the courier companies in New Zealand are currently facing high demand and increased workload, which might cause delays in the delivery process. The North Island typically experiences a quick delivery time of 1-2 days from the date of shipment while the South Island may take a few extra days. In addition, it is advisable to allow an additional 2 days for rural deliveries, as they may take slightly longer due to logistical challenges. There is also an additional cost with rural deliveries being $6.50 which pays for the rural delivery postage ticket.

While every effort will be made to ensure timely delivery, unforeseen circumstances or overwhelming demand can sometimes impact the expected delivery dates therefore making it a few days later than expected. We apologies if this happens and hope you understand. In the rare event of any significant shipping delays beyond our control, such as unforeseen weather conditions or logistical issues, we will make every effort to keep you informed. We will reach out to you using the email or phone number provided during checkout. We will provide updates regarding the status of your shipment and work towards resolving any issues promptly.

We value your satisfaction and want to ensure a smooth shopping experience. In such situations, it is recommended for customers to stay informed about any updates provided by the courier company regarding their parcel’s status with the tracking number provided in order shipped email.

Free Shipping Criteria

Customers who place an order with a total value of $70 or more and weighing less than 3 kgs will be eligible for free domestic shipping. This offer provides an added incentive for customers to make larger purchases, as they can save on shipping costs. With our free shipping option, customers can expect their products to arrive within a similar time frame as mentioned earlier. We understand the importance of timely delivery and strive to ensure that all orders are processed and shipped promptly.

Shipping/Courier Company Mishaps

We understand that the loss of a package can be frustrating and inconvenient for our customers. While we cannot take responsibility for any lost packages once they are in the hands of the courier, we want to assure you that we will do everything within our power to assist you in resolving the issue. In the unlikely event that a package goes missing, we will initiate an investigation with the courier company involved. Our dedicated team will work closely with them to track down your package and determine its whereabouts. We understand the importance of timely delivery and will make every effort to expedite this process. To ensure a smooth resolution, we kindly request that you refrain from sending any products back to us without first contacting our customer support team. By doing so, we can provide you with specific instructions tailored to your situation and guide you through the necessary steps. It is crucial that you retain all packaging materials and shipping documentation as they may be required for insurance claims. These documents serve as evidence of your shipment and is essential to resolving the mishaps.

Returns and Refunds

In regards to refunds, if you change your mind about something you bought, we can’t give you a refund. But if your products upon arrival are no longer usable we will send out a replacement. But here’s the catch: you need to show us proof that the product is damaged before we can send you a replacement. Once your package is in the hands of the delivery person and company we are not responsible if it gets lost or damaged. But if it does get damaged, we’ll work with the delivery company to figure out what happened. Before you send anything back to us, make sure to talk to us first. Also, keep all the boxes and stuff it came in, just in case we need to make an insurance claim. If you find we have sent you the wrong item/s then please email us and we can arrange for the correct one/s to be sent.