Terms and Conditions and Privacy Policy
Last updated: 27th July 2024
- By using any service from PerfectThanksNZ you agree to the terms and conditions and privacy policy stated below. This website is operated by PerfectThanksNZ and runs through the WordPress server and our store is hosted on WordPress in which they provide us with the online e-commerce platform that allows us to sell our products and services to you. Throughout the site, the terms “we”, “us” and “our” refer to PerfectThanksNZ.
- Let’s talk about terms and conditions and how they actually work in favour of both customers and PerfectThanksNZ. You may be thinking, “Ugh, boring legal stuff,” but trust me, these T&C’s are here for a reason. They are designed to protect you as a customer by outlining your rights and responsibilities when using our services. Think of it like a safety net that ensures your experience with us is fair and transparent. On the other hand, these terms also benefit PerfectThanksNZ by setting clear guidelines on what we can provide and what we expect from you and what you can expect from us. It ensures that there’s mutual understanding and helps minimise and/or prevent any misunderstandings or disputes down the line and are here to establish a smooth, reliable connection between you and us here at PerfectThanksNZ.
- If you have any questions or if you’d like to discuss any of these terms and conditions, feel free to shoot us an email. We’re here to help and clarify anything that may be unclear. Whether it’s about the fine print, some specific clauses, or even if you just want to know more about how our policies work – we can help clarify. Our team is super responsive and will get back to you as soon as possible with the best answers we have. So don’t hesitate to reach out, we value your feedback and strive to provide the best customer service possible.
- With the items we sell such as pre-printed stickers along with printing and creating custom logos/stickers it’s important to keep in mind that every computer screen is calibrated differently, which means that colours may appear slightly different on other screens such as mobile phones and computers. Why does this happen? Calibration refers to the process of adjusting colours on your screen to match industry standards. But since manufacturers have their own unique settings, it’s inevitable for variations to occur. The colour you see on your screen may be different to what we see on ours. However, we endeavour to match this by asking you to describe the colour during our communication as well as sending the colour code such as HEX. It’s important to keep in mind that while every effort is made to ensure consistency and expectations around colour, variations in colour differences may occur. So just keep an open mind and embrace any slight differences you might encounter. You may request an online sample in which we will happily print out and send a photo of what the colours, size, finish and text on the chosen material looks like to ensure the colours match the closest to your chosen colour/s and once you accept this, we will go ahead with the full print. It is your responsibility to give your work a thorough check for any grammatical, typographical, and other errors before sending them to us at PerfectThanksNZ. If you choose not to have a sample page and want us to go ahead with the print and decide you are unhappy with it, we will not take responsibility for discrepancies in colour, sizing, text, finish and material. If you want a reprint you will need to pay for this order and service again.
- We enjoy showcasing the amazing work of talented designers and businesses on social media and our website. It’s our way of spreading some advertising and showing our support for all the customers we work with. We completely understand if being featured on social media and our website is not something you’re interested in. Just let us know, and we’ll make sure to respect your preferences.
- Full payment is required before printing is started. If we have discussed the option of an invoice, then payment is due 10 working days from order being shipped to you (the customer). If payment has not been made within 10 working days of product being shipped to you then you invoice will now be classed as overdue. This will allow PerfectThanksNZ the entitlement of charging interest in the form of overdue fees which is 2.5% of the total amount charged per month. Now look, we really do not want to do this so please get in touch so we can sort something out for you before we need to get to that stage. If payment continues to be overdue and we have sent you a “final date to pay the invoice” email or letter along with outline of the next steps of actions, we will be in touch with a debt collection agency to retrieve outstanding balance that is owed to PerfectThanksNZ. You (the customer) will be liable for any/all costs incurred during this process and we take no responsibility how the debt collection agency collect this.
- All prices are subject to change. We pride ourselves on being transparent and if this occurs we will let you know.
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This Privacy Policy describes how PerfectThanksNZ (“us”, “we”, or “our”), located in Wellington, New Zealand, collects, uses, and discloses Personal Information when you visit and use our website at http://www.perfectthanksnz.co.nz.
We are committed to protecting your privacy and ensuring the security of your Personal Information. Please read this Privacy Policy carefully to understand our practices regarding your Personal Information and how we will treat it.
1. Information We Collect
1.1 Personal Information
We may collect Personal Information from you when you visit our website or provide it to us through various means, including but not limited to:
– Contact information, such as your name, email address, location, and phone number information;- Payment information, such as your credit card details, when necessary for transactions;- Information provided when you communicate with us, including feedback, inquiries, or support requests;- Information collected through the use of cookies and other tracking technologies, as described in our Cookie Policy (link to be provided).
1.2 Non-Personal Information
We may also collect non-personal information about your use of the website, such as your IP address, browser type, device information, and other anonymous usage data that cannot be directly linked to you.
2. How We Use Your Information
We may use the collected information for the following purposes:
– To provide and maintain our Website and its features;- To personalize your experience on our Website;- To communicate with you, respond to your inquiries, and provide customer support;- To process transactions and fulfill orders you place through the Website;- To send you marketing and promotional materials, subject to your preferences;- To analyze usage patterns and improve our Website’s functionality and performance;- To enforce our Terms and Conditions and protect our rights and interests;- To comply with applicable legal obligations.
3. Sharing Your Information
We may share your Personal Information with third parties only in the following circumstances:
– With your consent or at your direction;- With our trusted service providers who assist us in operating the Website and delivering services to you;- When required by law or to respond to valid legal requests or proceedings;- In connection with the sale, merger, or acquisition of our business assets.
We will never sell, rent, or otherwise disclose your Personal Information for monetary or other valuable consideration.
4. Security of Your Information
We implement reasonable security measures to protect your Personal Information from unauthorized access, misuse, alteration, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Choices and Rights
You have certain rights regarding your Personal Information, including the right to access, update, and delete your information. You may also choose to opt-out of receiving marketing communications from us at any time. Please refer to our full Privacy Policy for more information on exercising your rights.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective date” at the top will indicate when the revised version takes effect. We encourage you to review this Privacy Policy periodically to stay informed.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [Insert contact information].
Please note that this Privacy Policy applies only to the Website and does not govern any third-party websites or services linked through our Website.
Thank you for reviewing our Privacy Policy.
8. Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
9. Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
10. Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
11. How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information on behalf of customer.
12. What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
13. Where your data is sent
Visitor comments may be checked through an automated spam detection service. Thank you for reviewing our terms and conditions and privacy policy.
